Store Policies

PORCH PICK UP IN VICTORIA, TX

YOU MUST BE IN THE VIP FB GROUP TO DO PORCH PICKUP!

If you are not a part of the VIP & I cannot verify the account, your order will then be cancelled/refunded. This is just for our business privacy. 
Once your order is ready, you’ll receive a pickup email. Please wait to come by until you are tagged on the pickup post within the FB VIP Group.
Your email will have the pickup address
Order updates for ALL orders will be done within the VIP group. We will not contact anyone individually with order updates. However, if your order is past TAT please feel free to message us at ddhandmadecreationss@gmail.com

RETURN & REFUND POLICY 

Returns are not allowed due to all items being handmade to the sizing you ordered UNLESS I made a mistake then an exchange for the same item is allowed. In the case I made a mistake, you have 2 days to email me the issue on your order from the day you received/picked up & 7 days to get the item back to me after I have emailed you back on the issue.

An Even Exchange will be given if I made a mistake on your order, absolutely no refunds will be issued. 

To be eligible for an even exchange, all items must be UNWORN, UNWASHED and in ORIGINAL CONDITION. If your item cannot be resold, you will not receive store credit/exchange. Items returned outside of return window will be not be issued a store credit/exchange. 

CONTACT INFORMATION 

If you need to message us for any issues/questions/custom orders please message us on

https://m.facebook.com/profile.php?mibextid=LQQJ4d

or email us at ddhandmadecreationss@gmail.com

Messages sent to our personal facebook accounts will not be answered.

You may also post to the group’s wall and many members would be happy to answer questions for you!